FAQ

• ★ Can Sensio Lights be controlled using Alexa devices ?
• Installation Instructions
• Specification Guide
• Energy Certificate
• Quality and Peace of Mind
• Are Sensio lights Dimmable ?

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Announcements

• Profiles - Minimum Order Quantity
• About us - The Sensio Story
• Sensio - There's an App for that!
• The importance of Lighting
• Product Design & Development
• Product Design & Awards

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How to Buy

• Terms of Sale
• How do I set up a trade account?
• I'm a consumer, where can I purchase your products?
• Can I buy online?
• Where can I buy Sensio products?

Delivery

• Can you deliver to a different address?
• When will the courier deliver my parcel?
• Delivery Charges
• The item I have received is incorrect or an item is missing
• I have received a faulty item
• Has my order been dispatched yet?

Returns

• What if I don't want my goods or have ordered surplus stock?
• I require replacement goods urgently, what can you do?
• How long will it take to process my return?
• How do I return an unsuitable item?
• Our Returns Policy

Exchanges

• How long will it take for a replacement to be sent?
• I have a fault with my item
• The item delivered is incorrect or parts are missing from my order
• How will my damaged item be replaced?
• I have received a damaged item
• I want to exchange an item